Venom Prison

FAQ

WHEN WILL MY ORDER BE DISPATCHED?

* All orders will be dispatched within 7 days after your order has been placed. 

* Unfortunately Big Cartel does not automatically send dispatch notifications and due to the amount of orders we get weekly, it is too time consuming to send dispatch notifications individually.


HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

* All orders are shipped via Royal Mail. Please consider that the store is run by two people only. This is not our full time job. We advise following delivery times:

UK: 7 to 10 working days

Europe:  7 to 14 working days

USA: up to 4 weeks

Australia & East Asia: up to 6 weeks


MY ORDER HASN’T ARRIVED WITHIN THE TIME FRAME ABOVE, WHAT SHOULD I DO?

We impose the policy that once your order has been posted it's out of our hands. You need to check with your local postal service to see if they have a missing items complaints procedure. We retain proof of postage for all items if you need our assistance during your dispute.


DO YOU OFFER TRACKED DELIVERY?

If you wish your parcel to be tracked, please add “Tracked Shipping Upgrade UK” or “Tracked Shipping Upgrade International” to your cart. Choose your country from the delivery options during the checkout process. The delivery charged for this item will reflect the surcharge for tracking an item to your country.

DO YOU ACCEPT RETURNS? 

* All returns and exchanges must be made within 14 days from the ship date. 

* You must email us at venomprison@gmail.com for authorisation before you send anything back.

 * If you ordered clothing and are unhappy with the size, you can exchange it for another size provided the item has not been washed, worn or damaged and is in re-sellable condition. You are responsible for ALL shipping costs, which will include re-shipping the new item(s) to you. This will be outlined in your Return Authorisation email from us as we still give you payment and shipping options. 

* If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges.

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